Below you'll find the answers to the shipping questions we see the most. If you you have more questions feel free to contact us or check out our forum. And of course - we always encourage you to visit us in person.

Shipping Questions :

1. Where can I find more info about shipping?
2. Can I ship my package with a carrier you don't list?
3. When will my package be here?
4. Is there a tracking number for my package?
5. Can you explain your shipping fees?
6. My package is damaged! What do I do?

1. Where can I find more info about shipping?
   A: Click here for all of our current shipping rates and more info.
   
   
2. Can I ship my package with a carrier you don't list?
   A: If you need your packages shipped with a carrier we don't list - please feel free to contact us and ask. If we are able to ship to you via a method we don't regularly use there may be an additional handling fee added onto your shipping costs. We will not ship any orders via standard / regular post (aka. with stamps) - economy post can take up to 10 weeks to arrive and is very unpredictable.
   
   
3. When will my package be here?
   A: Most packages shipped to an address in the USA take about 3 to 7 business days to arrive - international orders usually take between 5 and 10 business days. Please keep in mind that all ship times are estimated - they are not guaranteed (what if there's a snowstorm!). See the map below for USA shiptimes. All orders placed after 6:00pm PST will ship the following day in the morning. All orders placed after 10:00am PST on Friday will ship the following Monday in the morning.
   
   
   
4. Is there a tracking number for my package?
   A: If we shipped your order via UPS you can go to the UPS web site and enter your tracking number to find out the delivery date. Your tracking number was sent to you via email. If you never received a tracking number or can't find it - email us and we'll send it to you right away. USPS does not offer tracking numbers.
   
   
5. Can you explain your shipping fees?
   A: We add a small fee to the shipping cost to cover the packaging and labor involved in shipping (it really is pretty small). Packages are sent out with the best possible packing and care. Please note: shipping rates are not negotiable.
   
   
6. My package is damaged! What do I do?
   A: Please contact us with all of the information about your package - let us know what was damaged (the package, the contents etc). If you open the package and your item is fine - we would still like to know that you had a problem with your shipment. If possible, take a picture of the damaged package and items.