Below you'll find the answers to the rental questions we see the most. If you you have more questions feel free to contact us or check out our forum. And of course - we always encourage you to visit us in person.

Rental Questions :

1. Video rental rates
2. DVD player and VCR rental info and rates
3. Avoid costly late fees! Rental items are due by 7:00pm.
4. If you can't return your rental - you should renew it.
5. Late fees are charged when late items are returned.
6. Rewinding fees
7. Where do I return my rental after hours?
8. What does 'RBA' or 'Rental By Approval' mean?
9. How does a deposit for RBA titles work?
10. What do I need to sign up for an account?
11. Can I add friends and family to my account?
12. If I already have an account, what do I need to have to be able to rent?
13. Do you or can you rent to me through the mail?
14. Reservations
15. Why isn't your inventory online?
16. Can I reserve my video through the website?
17. Do you get tired of all these questions?

1. Video rental rates:
   

   New releases (any format)	$4.00 for 2 days
   Catalog titles (DVD/VHS)	$4.00 for 7 days
   Second take, family titles & LaserDiscs	$2.50 for 4 days
   Special editions, 5+ hour titles, multi disc or tape sets	$5.50 for 7 days
   Full series, special editions	$11.00 for 7 days
   * You can pre-purchase rentals and get a discount. 10 rentals for $32.50. *

   
   
   
2. DVD player and VCR rental rates :
   

   VHS player (play only - no record)	$8.00 for 1 day or $20.00 for 3 days
   Multi-system region free DVD player or Multi-system VHS player (PAL, SECAM, NTSC)	$15.00 for 1 day or $30.00 for 3 days
   Laser Disc player	$10.00 for 1 day or $30.00 for 3 days

   
   
   
3. Avoid costly late fees! Rental items are due by 7:00pm.
   A: We have a one hour grace period - so 'technically' rentals are due back by 7:59pm. But, at 8:00pm a late fee will be automatically added to your account for each late title. Late fees acrue on a per-day, per-title basis - if you have 3 overdue titles you will be charged $3.75 for each title every day they are overdue.
   
   
4. If you can't return your rental - you should renew it.
   A: An easy way to avoid late fees is by renewing your rentals. Just contact the store before 7:00pm on the due date to renew your rentals. Standard rental fees apply when titles are renewed - you can pay via credit care or use pre-purchased credits. Titles that are on reserve for other members can't be renewed. We recommend renewing your videos earlier in the day - though, anytime is fine.
   
   
5. Late fees are charged when late items are returned.
   A: All late fees are automatically charged to the credit card on file when late titles are returned. If you'd prefer to pay your late fees a different way - please return your late titles to someone at the counter and let them know.
   
   
6. Rewinding fees
   A: You may be charged a $.50 fee for each VHS tape you do not rewind.
   
   
7. Where do I return my rental after hours?
   A: There is a safe, secure night-drop located in our front doors for returning DVD, VHS or Laser Discs when we are not open. Machine rentals must be returned during our open hours.
   
   
8. What does 'RBA' or 'Rental By Approval' mean?
   A: Videos labelled RBA are rare or OOP (out of print) and require a cash or credit deposit to be rented. If you are here in the store you'll find this label on the spine or back of the video. The typical deposit is about $150 - we do have a few films that require deposits that are over $1000. These rare titles are what makes Scarecrow ... well ... Scarecrow. By requiring deposits on these titles, we're able to keep them safe and in our inventory. The deposit amount reflects how hard it would be for us to replace that title if it was damaged or stolen. Please feel comfortable renting these titles - we RARELY have to claim deposits and are aware of normal rental 'wear and tear'. Note to collectors: we do not sell titles from our rental inventory - please. no offers
   
   
9. How does a deposit for RBA titles work?
   A: You have two options: 1) Credit - We do an 'authorization' on your credit card for the deposit amount. An authorization is a quick check with your bank or credit company to see if your card would be able to be charged the deposit amount. Your card is never charged and the authorization will not show up on your bills. The authorization is automatically removed from your credit card in about 7 business days by your bank / credit company (some companies may take less or more time). 2) Cash - you can leave us a cash deposit for the RBA video. We'll give you a receipt for the deposit - make sure to bring your receipt with you when you return the title. We will not return cash deposits without a picture ID and the receipt from the rental.
   
   
10. What do I need to sign up for an account?
    A: All you need to join is a picture ID and a major credit card or a debit card with a Visa or MasterCard logo. If you don't have a credit card, you can still open account - but, you will need to leave a cash deposit for each title that you rent.
    
    
11. Can I add friends or family to my account?
    A: Yes, you can add as many friends or family to your rental account as you want. But! Please remember that you are responsible for ALL of the additional people on your account. This means that if all six of your roomates and your little brother go on a vacation to Denmark for a month and forget to return their rentals - not only are you resposible for returning them .... you will be automatically charged for all of the resulting late fees.
    
    
12. If I already have an account, what do I need to have to be able to rent?
    A: Just bring your picture ID to rent - we don't have a membership card. If someone is authorized to rent on your account - they'll need to know what name the account is under and have their picture ID.
    
    
13. Do you or can you rent to me through the mail?
    A: We do not rent videos or machines through the mail. Though, you are welcome to return videos to us via the mail. Please make sure to pack the videos well if you decide to send them to us in the mail. Keep in mind that we will charge late fees to videos that are delayed in the mail..
    
    
14. Reservations
    A: You can reserve any catalog titles up to 2 months in advance via the phone or in person. If you no longer need a title you reserved - please call and cancel your reservation as soon as possible. We do not reserve new releases or titles that are not released. Stay tuned .... we may have reservations via the web sometime in the future.
    
    
15. Why isn't your rental inventory online?
    A: It is! To your left there's a search form!
    
    
16. Can I reserve my video through the website?
    A: Not yet ... but, maybe sometime soon.