Below you'll find the answers to the questions we see the most. If you you have more questions feel free to contact us or check out our forum.

General Questions :

• Hey, can we ask you a few questions?
• What is Scarecrow Video?
• Who are you?
• Is Scarecrow Video a chain / Are there other Scarecrow Videos in the country?
• What are your hours?
• How do I get there?
• Do you rent VCRs and DVD players?
• What are your Rental Policies?
• Do you have "Independence Day"?
• Do you have foreign films?
• How about Anime?
• How about "Bloodsucking Freaks?"
• Do you have ...
• Well, why isn't your inventory online?
• Can I reserve my video through the website?
• Do you get tired of all these questions?

Sales :

• How do I talk to someone about ordering or an order I placed?
• What are your sales hours?
• Can I buy a title from your rental inventory?
• What kind of payments do you accept?
• Do you sell region coded DVDs?
• What's your return policy?
• Can I buy something online and pick it up in the store?
• How long will it take for my special order or backorder to arrive?
• How do I check the status of my order?
• Can I pre-order an item before it is released?
• Is your website secure?

Shipping :

• Where can I find more info about shipping?
• Can I ship my package with a carrier you don't list?
• When will my package be here?
• Is there a tracking number for my package?
• Can you explain your shipping fees?
• My package is damaged! What do I do?

Rental :

• Video rental rates
• DVD player and VCR rental info and rates
• Avoid costly late fees! Rental items are due by 7:00pm.
• If you can't return your rental - you should renew it.
• Late fees are charged when late items are returned.
• Rewinding fees
• Where do I return my rental after hours?
• What does 'RBA' or 'Rental By Approval' mean?
• How does a deposit for RBA titles work?
• What do I need to sign up for an account?
• Can I add friends and family to my account?
• If I already have an account, what do I need to have to be able to rent?
• Do you or can you rent to me through the mail?
• Reservations
• Why isn't your inventory online?
• Can I reserve my video through the website?
• Do you get tired of all these questions?

Auctions :

• I have a question about your auctions.
• I haven't received an email from you about how to pay.
• Do you auction bootlegs?
• Can I pick my auction up at the store instead of having it shipped to me?
• What kind of payments do you accept for auctions?
• Your auction for the ultra-rare El Topo Japanese Laser Disc is up to $25.99 - can you sell it to me for $2.00 instead?
• Will you leave me feedback?

Technical Questions :

• What's a Region Coded DVD / What is Region Coding?
• What is PAL and NTSC?
• Will a region coded or PAL DVD play on my USA / North American DVD Player?
• Any advice on how to get a DVD to work in my player or computer?
• What's RCE or regional code enhancement?
• Is my PS2 or Xbox region free? Will it play a PAL DVD or VCDs?
• Are extreme temperatures bad for videos and DVDs?
• Oops, I broke something that I rented from you - should I repair it for you?
• I'm not getting any sound out of my DVD player or sometimes the sound is really quiet.
• What do I need to properly view Scarecrow.com?
• The picture of the DVD or VHS tape i'm watching is fading in and out on my TV - what should I do?
• Searching tips